Writings by Jose R. Costa  

Emotional Literacy is as Simple as Reading the Room

What’s wrong? This two-word question can summarily improve a brand. Think about it: the inquiry shows an interest in how someone is feeling while also demonstrating concern about his or her feelings. It is easy for businesses, thousands of employees...

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An Idea Worth Its Weight in Gold, And Fleeting as a Snap

The saying goes that genius is 1 percent inspiration and 99 percent perspiration. An idea, in and of itself, is just the first step on a long, hard road to success. But some roads are shorter than others, and some ideas are more valuable. Take Snapchat....

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